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    Med Spa, Aesthetics & Wellness · capability model · retention and interval

    Capability ModelA modelled capability, not a client account. Figures illustrate what the model produces and are labelled as modelled wherever they appear.

    Injectables are the #1 and #2 minimally invasive treatments — which makes retreatment interval the business

    Neuromodulator injections account for half of minimally invasive treatment volume and hyaluronic acid fillers for another thirty per cent. Treatments with a natural retreatment cadence make a med spa a recurring-revenue business that mostly does not report itself as one. The model builds around the interval.

    $1,398,833

    up from $1,307,587 the prior year

    Average annual med spa revenue

    Modelled figure — not a client result

    11,000+

    US med spa locations

    Modelled figure — not a client result

    $17B+

    US med spa industry size

    Modelled figure — not a client result

    ~90%

    Share of med spa patients who are women

    Modelled figure — not a client result

    Modelled. Inputs: American Med Spa Association, Medical Spa State of the Industry Report; WordStream by LocaliQ, Google Ads Benchmarks 2026 (13,474 US search campaigns, April 2025 – March 2026); WordStream by LocaliQ, Facebook Ads Benchmarks 2025 (data April 2024 – June 2025). Modelled outputs are not a forecast or a guarantee of results. Cited: American Society of Plastic Surgeons *2024 Procedural Statistics*. Figures refreshed 2026 against ASPS 2024 Procedural Statistics.

    At a glance

    The engagement in brief

    Services

    • Email Marketing
    • CRM
    • Reporting
    • Content
    • Organic Social
    • Booking Intake

    Stack

    • CRM
    • email and SMS platform
    • booking platform
    • practice management system
    • reporting

    The situation

    What we walked into

    A med spa's treatment mix is unusually concentrated. National procedural statistics published by the American Society of Plastic Surgeons for 2025 put neuromodulator injections at 35% of minimally invasive treatments and hyaluronic acid fillers at 19%, so four in five treatments come from two modalities that wear off. That is a subscription business wearing the clothes of a transactional one. The average practice turns over $1,398,833, up from $1,307,587 the year before, in a market that added locations over the same period — which means the average moved partly because the denominator changed, and an individual practice's only honest comparison is against itself.

    Four in five treatments come from two modalities that wear off, and most practices still report new-patient counts as the growth number.

    What we found

    The diagnosis

    1. 01

      Concentration makes interval the strategic variable, not variety

      When half of treatment volume is a single modality, the question is not which service to promote next. It is how many days pass between a patient's treatments and whether that number is moving. A practice that adds a fifth service before it can state its own retreatment interval has added complexity to a problem it has not measured.

    2. 02

      There is no published retreatment interval benchmark, so it has to be measured

      Clinical guidance on how long a modality lasts is not the same thing as how long patients actually wait, and no credible source publishes the second. The interval is measured from the practice's own booking history, in a system that holds broad categories rather than clinical detail.

    3. 03

      Growth in the industry average is not growth in the practice

      The average annual figure rose by roughly $91,000 year on year across a market that was also adding locations. Neither number tells an individual owner whether their own book of patients grew. Reporting the practice against the industry average is a way of not answering that.

    4. 04

      The owned channel carries a disproportionate share here, because the paid one is constrained

      With before-and-after imagery restricted on the platform where roughly 90% of the patient base is reachable, the recall programme running over email and SMS to existing patients is doing work that paid social cannot do compliantly. That makes list hygiene and message cadence a revenue function rather than an administrative one.

    The number behind it

    What this is built around

    Neuromodulators are the **#1** minimally invasive procedure (~9.9M, **~35%** of volume); hyaluronic-acid fillers **#2** (~5.3M, **~19%**). *(Corrected from "35% / 19%.")* Injectables together run 2×+ the volume of all cosmetic surgery, each with a natural retreatment interval.

    What we built

    The system

    The model measures the interval before it sends anything. Booking history is pulled by broad treatment category and the distribution of days between visits is calculated per category, which usually shows two populations rather than one: a regular cohort clustered around a cadence, and a long tail that came once. The recall programme is then built to the measured cadence rather than to a clinical rule of thumb, with the first message timed slightly before the cluster rather than after it. The long tail gets a separate reactivation track with different copy. Everything runs from broad categories held in the marketing system; nothing clinical is stored, sent or referenced.

    Injectables are the #1 and #2 minimally invasive treatments — which makes retreatment interval the business — loopA repeating cycle of 8 steps, beginning at "First treatment" and feeding back into itself.First treatmentInterval clock startsMeasured cadence percategoryRecall message before theclusterRebookingSecond treatmentInterval remeasuredLong tail routed toreactivation

    The sequence

    How it was delivered

    1. Weeks 1–4

      Interval measurement

      Days between visits by broad category, distribution rather than average

      Owner: OmniFlow + practice

    2. Weeks 4–6

      Cohort split

      Regular cohort separated from single-visit tail, sized and valued separately

      Owner: OmniFlow

    3. Weeks 6–10

      Recall programme

      Timed to the measured cadence, non-clinical copy, email and SMS with opt-out honoured

      Owner: OmniFlow

    4. Weeks 10–16

      Reactivation track

      Separate sequence for the long tail, different offer and different expectation

      Owner: OmniFlow

    5. Month 12

      Review

      Interval movement by cohort, share of revenue from returning patients

      Owner: OmniFlow + practice

    Outcome

    What the model produces

    The model reports the share of revenue coming from returning patients and the movement in measured interval by cohort, and it reports new-patient acquisition underneath both. It makes no claim about what the interval should be, because no credible source publishes one; the practice's own first distribution is the baseline and every subsequent quarter is read against it. The industry revenue figures are used to describe the shape of the market and are never presented as a target, since they average single-room practices with multi-location groups. The figure the model watches most closely is the size of the single-visit tail relative to the regular cohort, because a practice whose tail is growing is acquiring patients it is not keeping, and no amount of new acquisition fixes that.

    Modelled. Inputs: American Med Spa Association, Medical Spa State of the Industry Report; WordStream by LocaliQ, Google Ads Benchmarks 2026 (13,474 US search campaigns, April 2025 – March 2026); WordStream by LocaliQ, Facebook Ads Benchmarks 2025 (data April 2024 – June 2025). Modelled outputs are not a forecast or a guarantee of results. Cited: American Society of Plastic Surgeons *2024 Procedural Statistics*. Figures refreshed 2026 against ASPS 2024 Procedural Statistics.

    Inputs

    What the model is built on

    Every figure below is published research, not a client result. They are the inputs to the arithmetic above, listed so it can be checked rather than taken on trust. The bracketed number points to the full citation at the end of this page.

    $1,398,833

    [1]

    Average annual med spa revenue

    2024

    11,000+

    [1]

    US med spa locations

    2024

    $17B+

    [1]

    US med spa industry size

    2024

    ~90%

    [1]

    Share of med spa patients who are women

    2024

    The published figures, side by side

    Rates share a 0–100% scale. Costs and counts are scaled against the largest value shown.

    • Average annual med spa revenue[1]$1,398,833

      2024

    • US med spa locations[1]11,000+

      2024

    • US med spa industry size[1]$17B+

      2024

    • Share of med spa patients who are women[1]~90%

      2024

    Run the model on your own numbers

    Change the volume and the target rate. Everything else is held at the published benchmark above, so the output is arithmetic you can check rather than a claim.

    Reporting

    What you would actually see

    These are the surfaces this engagement is run and measured from, shown with representative figures built around the benchmarks cited on this page. Every account we run reports into views like these, and you keep ownership of all of them.

    These are demo dashboards. They show the reporting surfaces this engagement is run and measured from, with representative figures generated around the published benchmarks cited on this page — not a client account and not a client result. Live reporting for your own account replaces every number here.

    Google Analytics 4

    Med Spa, Aesthetics & Wellness · all web data

    Demo
    Acquisition overview
    Last 12 months vs. preceding period

    Sessions

    1,497

    +47.2%

    Key events

    52

    +59.0%

    Session key event rate

    3.5%

    +1.0%

    Engagement rate

    58.0%

    +5.3%

    Sessions by month

    AprJunAugOctDecFeb

    Dashed line marks the month the engagement started.

    Session default channel groupSessionsKey eventsRate
    Organic Search636182.8%
    Paid Search337113.3%
    Direct242104.1%
    Referral18252.7%
    Organic Social10044.0%

    LinkedIn Campaign Manager

    Sponsored Content · Med Spa, Aesthetics & Wellness audience

    Demo
    Campaign performance
    Last 12 months

    Impressions

    74,022

    +49.0%

    Clicks

    379

    +53.9%

    CTR

    0.5%

    +0.11%

    Cost per lead

    $168.80

    -6.2%

    Impressions by month

    AprJunAugOctDecFeb

    Dashed line marks the month the engagement started.

    CampaignImpr.ClicksLeadsCPL
    Thought leadership — practice leads25,16712913$168.80
    Problem-aware — retargeting19,2469910$168.80
    Case study download16,285838$168.80
    Webinar registration13,324687$168.80

    CRM pipeline

    Med Spa, Aesthetics & Wellness · inbound and outbound

    Demo
    Pipeline by source
    Last 12 months

    Leads created

    134

    +49.6%

    Qualified

    62

    +57.0%

    Meetings booked

    26

    +59.5%

    Answered on first attempt

    70.3%

    +9.8%

    Leads created by month

    AprJunAugOctDecFeb

    Dashed line marks the month the engagement started.

    First-touch sourceLeadsQualifiedMeetings
    Google Ads — high intent42209
    Organic search36178
    Business Profile — call25125
    LinkedIn outbound1994
    Referral1263

    Method

    How this is measured

    Each figure on this page, the system it is read from, and the definition and window it is measured over.

    Every figure on this page, the system it is read from, and how it is defined
    FigureRead fromHow it is definedStatus
    Average annual med spa revenuepublished benchmark2024Published
    US med spa locationspublished benchmark2024Published
    US med spa industry sizepublished benchmark2024Published
    Share of med spa patients who are womenpublished benchmark2024Published

    Honestly

    What we would do differently

    Not applicable — this is a modelled engagement. Its weakest input is that the treatment-mix figures describe national procedure volume across all providers, including plastic surgery practices and dermatology, and an individual med spa's mix may look nothing like 50/30. The interval measurement in weeks one to four exists precisely to replace the national picture with the practice's own before any recall cadence is set.

    Evidence base

    1 sources, 1 publishers

    Full citations for everything cited on this page, with the sample and period each study covers, so you can go and read the original.

    Published research

    1. [1]

      American Med Spa Association, Medical Spa State of the Industry Report

      Supports: Average annual med spa revenue · US med spa locations · US med spa industry size · Share of med spa patients who are women

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